Policy & Customer Support
Privacy Policy
Introduction
Welcome to Vietnam Backpacker Travel (VBH). Your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal information when you visit our website, make bookings, and use our services.
Information We Collect
- Personal Information: When you make a booking or use our services, we may collect personal information such as your name, email address, phone number, payment information, and any other information you provide.
- Automatically Collected Information: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, and browsing behavior.
- Cookies: We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand your preferences and improve our services.
How We Use Your Information
- Booking and Payment Processing: We use your personal information to process bookings, manage payments, and provide you with the services you have requested.
- Communication: We may use your contact information to communicate with you about your bookings, provide customer support, and send you updates and promotional offers.
- Improving Our Services: We analyze the information we collect to understand how our website is used and to improve our services, website functionality, and user experience.
- Legal Obligations: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
Information Sharing and Disclosure
- Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and providing services.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new owner.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.
Your Rights
- Access and Correction: You have the right to access and correct your personal information. You can update your information by contacting us at info@vietnambackpackerhostels.com
- Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in the emails we send.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any linked sites.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our website after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
Vietnam Backpacker Travel
44 P. Quang An, Quang An, Tay Ho, Hanoi
info@vietnambackpackerhostels.com
+84 24 6295 8836
