Payment Policy

Payment Methods

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other online payment systems. Payment details will be provided during the booking process.

Payment Terms

Deposit: A deposit may be required at the time of booking to secure your reservation.
Full Payment: Full payment must be made before the departure. Failure to make the payment may result in cancellation of your booking.

Currency

All payments are processed in SGD, If you are making a payment from a different currency, your payment provider may charge a currency conversion fee.

Cancellation and Refund Policy

If you cancel some or all portions of your booking, cancellation fees will apply as stated below. A cancellation will only be effective when we receive written copy of the cancellation.

More than 6 days before departure date – No charge
3 days – 6 days before departure date – 50% of the total booking
Less than 3 days before departure date – 100% of the total booking

You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.

If you fail to join a trip, join it after departure, or leave before it’s completion, no refund will be made. Additional fees to the above mentioned may be imposed by accommodation providers, travel agents or third party tour and transport operator fees.

Secure Payment Processing

We use secure payment gateways to process your payments. Your payment information is encrypted and securely transmitted to ensure the safety and confidentiality of your data.

Changes to Payment Policy

We reserve the right to update or change our Payment Policy at any time. Changes will be posted on our website and will take effect immediately.

Contact Us

If you have any questions or concerns regarding our Payment Policy, please contact us at:

36 Xuan Dieu
info@vietnambackpackerhostels.com
+84 24 6295 8836